Much Thanks To Classy UNT Ticket Office

[chrisfisher]

Meant to post this sooner, but better late than never. My wife bought me two tickets to the SMU game along with flights, hotel, etc. for a surprise father's day gift.  I can't tell you how excited I was to attend this game!   Unfortunately, the week of the game, both my grandparents had medical complications and passed on within five days of one another.  The funerals were the weekend of the SMU game.   I sent an email to the UNT ticket office to see if I could exchange my tickets for another game given the circumstances; quite frankly, I did not expect them to do this because this situation had nothing to do with them. To my great surprise, my mobile phone rang the next morning, and a nice gentleman from the UNT ticket office extended UNT's condolences for our losses, and asked me what game we wanted to attend. I told him the Southern Miss game, and he said no problem. I had printable tickets in my email that day!!  What a class act these guys are!!  Put a smile on my face during a very difficult time for our family and makes me even happier to support our athletics!  GO MEAN GREEN! Beat LaTech!!

[untbowler]

that's great, sorry for your losses, but it helps when we now have staff that knows that the fans need to be catered too in the best way possible to keep them coming back. WE are not where we need to be yet, but appear to be well on our way with the coaching of Littrell and the administrative side by WB. 

[greenjoe]

That's a great story and one that needs to be shared with Wren.  I'm pleased that when they were able to accommodate you they did.  Grandparents are special.  Mine are gone.  I hope to be the kind of grandparent mine were to me to my now 19 month grandson. 

GO MEAN GREEN

[VideoEagle]

Very sorry for your loss. 

Glad to see the ticket office is doing much better. The entire athletic department has improved dramatically in the last few years. Mass firings haven't proven necessary with good, effective leadership at the top.

 

[GreenTexan13]

Sorry for your loss Chris. 

Happy to hear the ticket office was so accommodating. A happy customer is a returning customer.,

[Moobs]

That's #newdenton for you! 

 

My condolences, but thanks for sharing your experience with the ticket office.  It's good to hear.

[UNTLifer]

As many have stated, I am sorry for your loss and two that close together is tough, but I am pleased at how the ticket office handled the situation.

[KRAM1]

So very sorry for your loss.  As hard as it might be...try to remember the good times you had with your grandparents as I am sure they were many. May God grant you and your family peace.

BTW...also very happy tp hear the ticket office story.

[Jason Howeth]

Sorry for your losses, friend. 

Our group continues to show themselves as a class act around the NCAA, and I hope that continues. In Wren Baker we trust!