Meet & Greet With Coach Littrell

Aldo · January 22, 2016

3 minutes ago, VideoEagle said:

I know you have a desperate case of buyers remorse over your club seats and want to blame the athletic department for everything that you don't like in the world. But in this case, it's simply not their fault.

It follows a long list of gaffes in just the past month.

Most of the midterm signees names were misspelled. Poor media quality. Not having the date correct on multiple documents.

If someone is being paid to be a communications guy, by golly I expect better than this.

VideoEagle · January 22, 2016

6 minutes ago, Aldo said:

It follows a long list of gaffes in just the past month.

Most of the midterm signees names were misspelled. Poor media quality. Not having the date correct on multiple documents.

If someone is being paid to be a communications guy, by golly I expect better than this.

I don't know and haven't asked about other mistakes. I just know this particular case was a problem from CBS Interactive and not the NT athletic department.

Army of Dad · January 22, 2016

57 minutes ago, VideoEagle said:

I don't know and haven't asked about other mistakes. I just know this particular case was a problem from CBS Interactive and not the NT athletic department.

No, you don't know. You are accepting without question an explanation from the person ultimately responsible for a long list of gaffs.

You believe, but I think your belief is misplaced.

UNT90 · January 22, 2016

1 hour ago, VideoEagle said:

Web customer service 101 starts with always, ALWAYS thank someone for bringing a situation to their attention. You never, EVER say you were already aware of the problem.

Secondly, companies I've worked for in the past had entire departments dedicated to distributing information via website, twitter and other social media. In every single case, the public always catches some of the mistakes that go out. You can either NOT use social media or accept some mistakes but those are the only two choices.

I know you have a desperate case of buyers remorse over your club seats and want to blame the athletic department for everything that you don't like in the world. But in this case, it's simply not their fault.

Nothing is ever their fault with you.

3 minutes ago, Army of Dad said:

No, you don't know. You are accepting without question an explanation from the person ultimately responsible for a long list of gaffs.

You believe, but I think your belief is misplaced.

So much this.

Can't let work cut into Twitter time.

GRN-WHT · January 22, 2016

Capper works for a guy who is a known liar and buck passer, that's how this athletic department operates, not buying the CBS excuse.

VideoEagle · January 22, 2016

51 minutes ago, Army of Dad said:

No, you don't know. You are accepting without question an explanation from the person ultimately responsible for a long list of gaffs.

You believe, but I think your belief is misplaced.

Ok, the emailed newsletter in question has a return address of cbs interactive. Then, I've worked with agencies that provide these services before and if you want to review everything before it goes out you need to expect a one to two day delay. That's the way it actually works. I'm NOT accepting without an explanation, I was given an explanation and based on my personal knowledge of how online ad agencies work from my own experience the explanation makes sense. That does not mean there are not other mistakes that have been made, it just means this one wasn't on them.

Edited January 22, 2016 by VideoEagle

UNTFan23 · January 22, 2016

I work in the Information Technology department for a large multi-national company. I've seen even the simplest mistakes make it to our production environment. Heck, I've put out a few bugs in my code several times. It happens. You try your best to prevent it but there is absolutely no way to prevent all the mistakes from getting out.

You don't fire people just because they get something wrong in an advert (or in my case their code) because you know ... we're all human. Only when the problem is chronic would the company begin to think about removing an employee (or maybe just moving him/her to a different department). Firing people is expensive. You have to follow very specific steps to limit the company's liability.

Carry on with the fire sale talks.

VideoEagle · January 22, 2016

49 minutes ago, UNT90 said:

Nothing is ever their fault with you.

No, they do make mistakes. It's just this one isn't on them. I'm not letting blind anger of wanting my donation to be returned color all of my thought process.

Mistakes happen. They need to be fixed but you don't fire people for making mistakes while trying something new!

Edited January 22, 2016 by VideoEagle

UNT90 · January 22, 2016

23 minutes ago, VideoEagle said:

No, they do make mistakes. It's just this one isn't on them. I'm not letting blind anger of wanting my donation to be returned color all of my thought process.

Mistake happen. They need to be fixed but you don't fire people for making mistakes while trying something new!

How about the numerous errors in MGC messages. You know, like date and times of games.

So clearly a don't care attitude that you are just willing to overlook.

And if you want to attribute everything to my "blind anger," I'll just attribute your constant, relentless defense of the AD to your close relationship with Rick Villarreal.

See how that works?

Edited January 22, 2016 by UNT90

MeanGreenTexan · January 22, 2016

10 minutes ago, VideoEagle said:

Ok, the emailed newsletter in question has a return address of cbs interactive. Then, I've worked with agency that provide these services before and if you want to review everything before it goes out you need to expect a one to two day delay. That's the way it actually works. I'm NOT accepting without an explanation, I was given an explanation and based on my personal knowledge of how online ad agencies work from my own experience the explanation makes sense. That does not mean there are not other mistakes that have been made, it just means this one wasn't on them.

I agree with the initial error being on the ledger of CBS Interactive.
When these types of things are sent out by the ad agency you contract with, and they represent YOU, do you normally have someone look over them as soon as they're released for QA? ...That way, if there are any errors, you can try to cut off the amount of time that mis-information is out there, by quickly re-engaging the vendor to fix the error?
I don't think this is happening on Bonnie Brae.

Army of Dad · January 22, 2016

14 minutes ago, VideoEagle said:

Ok, the emailed newsletter in question has a return address of cbs interactive. Then, I've worked with agencies that provide these services before and if you want to review everything before it goes out you need to expect a one to two day delay. That's the way it actually works. I'm NOT accepting without an explanation, I was given an explanation and based on my personal knowledge of how online ad agencies work from my own experience the explanation makes sense. That does not mean there are not other mistakes that have been made, it just means this one wasn't on them.

If this was an isolated incident I'd be more inclined to believe the excuse. At least it's a new excuse and doesn't involve Tulsa or some FCS I've never heard of.

13 minutes ago, UNTFan23 said:

I work in the Information Technology department for a large multi-national company. I've seen even the simplest mistakes make it to our production environment. Heck, I've put out a few bugs in my code several times. It happens. You try your best to prevent it but there is absolutely no way to prevent all the mistakes from getting out.

You don't fire people just because they get something wrong in an advert (or in my case their code) because you know ... we're all human. Only when the problem is chronic would the company begin to think about removing an employee (or maybe just moving him/her to a different department). Firing people is expensive. You have to follow very specific steps to limit the company's liability.

Carry on with the fire sale talks.

Oh, you don't say?

UNTFan23 · January 22, 2016

Just sayin'.

Screen-Shot-2013-03-13-at-10.32.34-AM.pn

If you're the government, pick one.

UNT90 · January 22, 2016

No employee will ever be "removed" from this AD.

#retiredonduty

UNTFan23 · January 22, 2016

What about the Ticket Office Manager? I hear that person was "removed" from his position.

MeanGreenTexan · January 22, 2016

10 minutes ago, UNTFan23 said:

Just sayin'.

If you're the government, pick one.

Offshore the time/money part. Keep Quality for yourself. Accomplish all 3.

Cerebus · January 22, 2016

30 minutes ago, UNTFan23 said:

Heck, I've put out a few bugs in my code several times. It happens.

UNT90 · January 22, 2016

3 minutes ago, UNTFan23 said:

What about the Ticket Office Manager? I hear that person was "removed" from his position.

And what did it take for that to happen? An act of God. Because RV having to personally deliver bowl tickets wasn't a big enough gaffe.

VideoEagle · January 22, 2016

7 minutes ago, MeanGreenTexan said:

I agree with the initial error being on the ledger of CBS Interactive.
When these types of things are sent out by the ad agency you contract with, and they represent YOU, do you normally have someone look over them as soon as they're released for QA? ...That way, if there are any errors, you can try to cut off the amount of time that mis-information is out there, by quickly re-engaging the vendor to fix the error?
I don't think this is happening on Bonnie Brae.

You are right about the need for a human to go over the automatic generated materials, but that often doesn't happen for several hours after they are released. This email went out around 2pm and the athletic department says they were going to be working with CBS Interactive by 5. That's really not a bad response time unless you are willing to pay for 24/7 immediate support. That kind of support costs a LOT of money.

The athletic department certainly makes mistakes. But in this one case, it wasn't them.

20 minutes ago, UNT90 said:

How about the numerous errors in MGC messages. You know, like date and times of games.

So clearly a don't care attitude that you are just willing to overlook.

And if you want to attribute everything to my "blind anger," I'll just attribute your constant, relentless defense to your close relationship with Rick Villarreal.

See how that works?

I'm not saying they don't make mistakes in other messages, I never have written that!

As for a don't care attitude, Capper sent me a first reply that he was looking into what happened about 5 minutes after my email. He send the details of what he found around an hour later. No, I don't expect anyone from the athletic department to be sitting around waiting on me to ask a question so yes I think that was a quick enough response.

As anyone who's read many of my writings here would know, I don't have a "constant, relentless defense" of the athletic department. I do point out when people blame things that aren't their fault.

UNT Five&Dime · January 22, 2016

Anybody else think Hell might actually be having to read GMG off-season threads for eternity?

MeanGreenTexan · January 22, 2016

3 minutes ago, VideoEagle said:

You are right about the need for a human to go over the automatic generated materials, but that often doesn't happen for several hours after they are released. This email went out around 2pm and the athletic department says they were going to be working with CBS Interactive by 5. That's really not a bad response time unless you are willing to pay for 24/7 immediate support. That kind of support costs a LOT of money.

The athletic department certainly makes mistakes. But in this one case, it wasn't them.

I'm not saying they don't make mistakes in other messages, I never have written that!

As for a don't care attitude, Capper sent me a first reply that he was looking into what happened about 5 minutes after my email. He send the details of what he found around an hour later. No, I don't expect anyone from the athletic department to be sitting around waiting on me to ask a question so yes I think that was a quick enough response.

As anyone who's read many of my writings here would know, I don't have a "constant, relentless defense" of the athletic department. I do point out when people blame things that aren't their fault.

Understood. But ideally you would want someone internal to the Athletic Department doing this.
Question: Do you think if YOU did not send an email to Capper, the error would have been found by the AD around that same time? Same day? At all?

I appreciate your help in alerting them to the issue. But that kind of thing should not fall on the masses.

UNTFan23 · January 22, 2016

16 minutes ago, Cerebus said:

@Cerebus breaking out the $2 words, yo!

Cerebus · January 22, 2016

2 minutes ago, UNTFan23 said:

@Cerebus breaking out the $2 words, yo!

*buzzer sound*

Oh, sorry. Not a bad guess, but the correct answer to my post was:

UNTFan23 · January 22, 2016

2 minutes ago, Cerebus said:

*buzzer sound*

Oh, sorry. Not a bad guess, but the correct answer to my post was:

I never said I was perfect. I'm more than able to admit I've put in bad code to production. Each time I know exactly where the problem went to sh*t and it was a good learning experience for me.

Aldo · January 22, 2016

57 minutes ago, UNTFan23 said:

Only when the problem is chronic would the company begin to think about removing an employee (or maybe just moving him/her to a different department).

You're absolutely right.

VideoEagle · January 22, 2016

2 minutes ago, MeanGreenTexan said:

Understood. But ideally you would want someone internal to the Athletic Department doing this.
Question: Do you think if YOU did not send an email to Capper, the error would have been found by the AD around that same time? Same day? At all?

I appreciate your help in alerting them to the issue. But that kind of thing should not fall on the masses.

Your right - there should be someone in the athletic department doing this. But my personal experience is the pubic or even others in the company often catch things online before the QA people do.

I could tell you some real world cases, but that gets way off topic. Suffice to say that in this particular case, the AD did not make the initial screw up.