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I just spoke to RV regarding the issues surrounding the tickets and FedEx delivery. They have identified and he is aware of the issue in regards to the mailing of the tickets and how they were distributed. There was a miscommunication in the ticket office in regards to how the tickets would be delivered. RV apologized on behalf of the entire staff for any inconveniences this may have caused some of the fans. The entire athletic department is proactively trying to get in touch with everyone who could have been affected by this to get them their tickets and get things resolved to their satisfaction. They want only to make sure everyone gets their tickets and enjoys this bowl game. IF YOU HAVE NOT YET RECEIVED YOUR TICKETS - you can contact the ticket office at 1-800-UNT-2366 but please understand that they have a limited number of phones and there are still a LOT of people still buying tickets for the game so there probably will be wait times. In addition to the phones, the following schedule will be in place for those wanting to pick up their tickets in person: * The UNT Ticket office (@Apogee) will be open all day tomorrow (Saturday) (12-28) * The UNT Ticket office (@Apogee) will be open all day Monday(12-30) * The UNT Ticket office (@Apogee) will be open until noon on Tuesday (12-31) * They will move the Ticket Office to the Omni Hotel Lobby from 3-5 on Tuesday afternoon (12-31) * They will have tickets available for pickup at the NYE party at the Tower Club on New Years Eve (12-31) * They will have a ticket table set up @7AM at the Cotton Bowl on gameday In addition -- RV asked if anyone could not get the options above to work that you could email him personally at rick.villarreal@unt.edu and he and his support team would assist you in getting your tickets. He reiterated at the end of the phone call they were going to do everything they could do to make this right and get everyone their tickets as quickly as possible! GMG!