Finally got through on my 6th try this morning, got some BS about how they sold more than their allotment and those tickets hadn't been sorted yet and would be at will call if I hadn't paid the $10 fee (even though Coleman said I'd have them MAILED to me on the 20th). I also bought my tickets well in advance of them selling out their allotment so I should have been covered anyways...
I couldn't have gotten a more monotonous/IDGAF tone on the other end of my call either. Sorry for the inconvenience!!
They REALLY, REALLY need to send an email out to those whose tickets are at will call just to confirm. It sounds like Coleman didn't mention, nor offer the $10 delivery to many on here. He explicitly stated that mine would be mailed to me.