I have reached my limit. After 19 consecutive years of football season tickets, I have chosen not to renew this year. Not due to the team but due to the ticket office - I just can't deal with this any more. After problems with my seats last year and then the bowl game, this year has been even worse. My wife and I normally get seats next to some friends who have been season ticket holders for five years. This year, he has not received any communication via email or mail regarding the season ticket renewals. He contacted the ticket office and was told to login and check his email address. He never did get access to his account and all they would ever tell him is to confirm his email online. He finally did get the last minute text about renewing tickets. He asked about his account issues and no one was aware of any issues he was having.
Back in January after the bowl game, I called and requested to talk with someone regarding the issue that I had with my bowl tickets. I was promised a call. Never did receive a call. I did receive a call about season tickets and I asked about the bowl game ticket issue again. There was no note on my account about requesting a call. I asked to speak to someone and was told by the ticket sales staff the sales method was explained but I probably just didn't understand the ticket policy. They could not find anyone to forward me to at the time. I asked to speak to someone else regarding the issue. Never received a call.
Today in the mail, I received the MGSF flyer declaring the goal of getting 5,000 donors for UNT Athletics. I hate to be the bearer of bad news but it will never happen the way this staff performs. I am still going to attend games but I will be buying single game tickets. I will buy any road game tickets via the team we are playing. I'm just not going to support this level of service any longer.